Conditions générales pour Nicopouche.com

Date d’entrée en vigueur: 30 octobre 2023

Bienvenue sur Nicopouche.com, votre boutique en ligne internationale pour Sachets de nicotine, produits nicotiniques suédois, et alternatives haut de gamme sans fumée. En accédant à notre site web et en l’utilisant, ou en passant une commande via notre boutique en ligne, vous acceptez les éléments suivants Conditions générales (les « Conditions »). Veuillez lire attentivement ces Conditions avant d’utiliser le site web ou d’effectuer un achat.

Les présentes Conditions régissent votre utilisation de Nicopouche.com et toutes les transactions que vous effectuez via notre site web. Elles s’appliquent à tous les utilisateurs, y compris ceux qui visitent le site sans effectuer d’achat, ainsi qu’à ceux qui créent un compte, passent des commandes ou effectuent des achats sur le site.

1. Introduction / Acceptation des Conditions

1.1 Nicopouche.com (désignée sous le nom de « Nicopouche », « nous », « notre », « nos ») est un détaillant en ligne spécialisé dans la vente de Sachets de nicotine, produits nicotiniques suédois, et alternatives haut de gamme sans fumée à des clients du monde entier.

1.2 En accédant à notre site web et à nos services ou en les utilisant, vous (« Client », « vous », « votre ») acceptez de respecter et d’être lié par les présentes Conditions. Si vous n’acceptez pas une quelconque partie de ces Conditions, vous devez vous abstenir d’utiliser notre site web.

1.3 Les présentes Conditions peuvent être mises à jour de temps à autre, et toute mise à jour sera publiée sur cette page avec la date révisée. En continuant à utiliser le site web après la publication de modifications des présentes Conditions, vous acceptez ces modifications.

1.4 Les conditions décrites dans ce document s’appliquent également aux achats effectués via Nicopouche.com et couvrent l’ensemble de notre relation avec vous, y compris les commandes en ligne, le paiement, l’expédition et les interactions avec le service client.

2. Définitions

Aux fins des présentes Conditions, les définitions suivantes s’appliquent :

  • « Sachets de nicotine »: Petites pochettes sans tabac contenant de la nicotine, souvent utilisées comme alternative au tabac fumé.

  • « Client »: Toute personne physique ou morale qui visite Nicopouche.com, passe une commande ou interagit avec notre site web de quelque manière que ce soit.

  • « Commande »: La demande faite par un Client pour l’achat de biens auprès de Nicopouche.com.

  • "Website": The website www.nicopouche.com, including all its pages, features, and services.

  • "Seller": Nicopouche.com en tant qu’entité fournissant les produits et services sur le site web.

3. Eligibility to Use the Website

3.1 Age Restrictions: You must be at least 18 years old to access and use Nicopouche.com in most countries, or 21 years old in some regions, where applicable by law. By using this website, you confirm that you meet the age requirement for purchasing Sachets de nicotine and other tobacco-related products in your jurisdiction.

3.2 Conformité légale: Les clients sont responsables de veiller à respecter toutes les lois locales concernant l’achat, la possession et l’utilisation de produits à base de nicotine. Nicopouche.com n’assume aucune responsabilité pour toute violation de la loi commise par les clients, en fonction des réglementations applicables dans leur juridiction concernant l’utilisation de la nicotine ou du tabac.

4. Informations sur les produits et disponibilité

4.1 Descriptions des produits: Nous mettons tout en œuvre pour décrire avec précision nos produits sur Nicopouche.com, y compris des spécifications détaillées, des images et les prix. Toutefois, nous ne garantissons pas que les descriptions soient totalement exemptes d’erreurs.

4.2 Disponibilité: Tous les produits du site sont soumis à disponibilité. En cas de rupture de stock, nous vous en informerons rapidement et vous proposerons des alternatives ou un remboursement selon le cas.

4.3 Changes to Products: Nicopouche.com reserves the right to modify product specifications, packaging, or discontinue products without prior notice.

5. Ordering Process & Payment Terms

5.1 Placing an Order: To place an order, you must fill out the order form provided on Nicopouche.com, specifying the products you wish to purchase, along with your payment and shipping information.

5.2 Order Confirmation: After submitting your order, you will receive an email confirming receipt. This email does not constitute acceptance of your order but serves as an acknowledgment of the information received.

5.3 Payment Terms: Payment must be made in full before your order is processed. We accept a variety of payment methods, including credit cards, debit cards, and other secure online payment options.

5.4 Order Acceptance: The contract between you and Nicopouche.com is formed when we send an email confirming shipment of your order. Until that point, we reserve the right to decline or cancel any order at our discretion.

5.5 Payment Security: Payments are processed through secure third-party payment gateways that comply with PCI DSS standards to ensure your financial data is protected.

6. Pricing & Taxes

6.1 Prices: All prices on Nicopouche.com are quoted in your local currency, inclusive of applicable VAT (where required by law) and other fees. We reserve the right to adjust prices at any time.

6.2 Taxes: The Customer is responsible for any applicable sales taxes, customs duties, or other governmental charges incurred during the purchase process or upon delivery.

6.3 Discounts: Discounts or promotional offers may be applied to orders in certain circumstances. These offers are subject to change and may not be combined with other promotions unless explicitly stated.

7. Shipping & Delivery Terms

7.1 Shipping Methods: Nicopouche.com offers various shipping options, and the associated shipping costs will be displayed at checkout. Shipping charges are calculated based on the weight, size, and destination of the order.

7.2 Delivery Times: Delivery times vary depending on the shipping method and destination. We strive to process and ship orders as quickly as possible, but Nicopouche.com is not responsible for delays caused by external factors such as customs processing or carrier issues.

7.3 International Shipping: We ship worldwide, and international customers may be subject to customs duties and taxes upon delivery. Customers are responsible for ensuring compliance with their local laws and regulations regarding the importation of nicotine products.

7.4 Shipping Delays: Nicopouche.com is not liable for any delays in delivery caused by third-party carriers, customs procedures, or any force majeure events.

8. Returns, Refunds, & Exchanges

8.1 Return Policy: We accept returns on eligible products within 14 days of receipt, provided the items are in their original, unused condition. For detailed return instructions, please refer to our Return Policy.

8.2 Refunds: Refunds will be issued to the original payment method once the returned items are received and inspected. Refunds do not include shipping charges unless the return is due to a product defect or our error.

8.3 Exchanges: If you receive a damaged or defective product, please contact our customer service team within 14 days to arrange an exchange or a full refund.

8.4 Non-returnable Products: Due to hygiene reasons, Sachets de nicotine and similar products cannot be returned once opened.

9. Right of Complaint / Warranty (3-Year Warranty)

9.1 Warranty: All products sold on Nicopouche.com are covered by a 3-year warranty for manufacturing defects. If you encounter any defects within this period, please contact us immediately for assistance.

9.2 Complaints: If a product is defective, damaged, or fails to meet the specifications provided, you have the right to file a complaint with us for a replacement, refund, or repair, depending on the situation.

10. Intellectual Property Rights

10.1 Ownership: All content on Nicopouche.com, including product images, website design, text, logos, and trademarks, is the property of Nicopouche.com and is protected by copyright, trademark, and intellectual property laws.

10.2 Usage Restrictions: You may not reproduce, distribute, or create derivative works of any content from the website without prior written consent from Nicopouche.com.

11. Privacy Policy & Data Protection

11.1 Data Collection: For detailed information on how we collect, store, and process your personal data, please refer to our Politique de confidentialité, which complies with GDPR and other international data protection laws.

11.2 Data Security: We take reasonable precautions to protect your personal data and ensure it is not lost, misused, or accessed by unauthorized persons.

12. Limitation of Liability

12.1 Limitation: Nicopouche.com is not liable for any direct, indirect, incidental, or consequential damages arising from the use of the website or the purchase of products from our site.

12.2 Product Use: We are not responsible for misuse of nicotine products. You are solely responsible for following all safety instructions and age restrictions when using our products.

13. Force Majeure

13.1 Unforeseen Events: Nicopouche.com is not liable for any failure or delay in performance due to events beyond our reasonable control, including natural disasters, war, pandemics, or governmental actions.

14. Governing Law & Dispute Resolution

14.1 Applicable Law: These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Nicopouche.com operates.

14.2 Dispute Resolution: Any disputes arising out of or in connection with these Terms will be resolved through mediation or, if necessary, in the courts of the jurisdiction where Nicopouche.com is located.

15. Amendments of Terms

15.1 Modification: Nicopouche.com reserves the right to amend these Terms at any time. Any changes will be posted on this page, and by continuing to use the site, you agree to the updated terms.

16. Contact Information

If you have any questions about these Terms, please contact us:

En utilisant Nicopouche.com, you acknowledge that you have read, understood, and agree to be bound by these Conditions générales.